RICO’S Returns & Exchange Policy
Business Name: Ricos Corporation Ltd
Trading Name: RICO’S RITUALS™ (trading as RICO’S)
Registered in England & Wales — Company No: [16666489]
Email: support@ricos.uk
Website: ricos.uk
1. Our Promise
At RICO’S, we take pride in crafting premium grooming products designed to elevate your daily ritual. If you’re not completely satisfied with your purchase, we’ll do our best to make it right in line with UK consumer law.
2. Your Right to Cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel your online order within 14 days of receiving it.
- You must notify us of your wish to cancel within 14 days of delivery.
- You then have a further 14 days to return the items.
- Returned goods must be unused, unopened, and in their original packaging.
To request a return, email support@ricos.uk with your order number and reason for return.
3. Hygiene & Safety Policy
Due to hygiene and safety regulations (Regulation 28(3)(a) of the Consumer Contracts Regulations), we cannot accept returns of grooming or cosmetic products once the seal is broken or the product has been opened.
This ensures product integrity and compliance with UK Cosmetic Product Safety laws. Returned goods are never resold or restocked.
4. Faulty, Damaged or Incorrect Items
Under the Consumer Rights Act 2015, you have a short-term right to reject goods that are faulty, damaged, or misdescribed and receive a full refund within 30 days of delivery.
If your item arrives damaged, faulty, or not as described, please contact us at support@ricos.uk within 7 days of delivery. We’ll arrange a replacement or refund, including shipping costs, once confirmed.
5. Return Shipping
Unless an item is faulty or sent in error, customers are responsible for return postage costs. We recommend using a tracked postal service, as RICO’S cannot be held responsible for returned parcels lost in transit.
6. Refunds
Once your return is received and inspected, we’ll email you to confirm approval.
If approved, refunds are issued within 14 days of receiving your returned goods via your original payment method.
Please note your bank or card provider may take additional time to process the transaction.
7. Exchanges
We only replace items if they are defective, damaged, or the wrong product was sent.
To arrange an exchange, contact support@ricos.uk within 7 days of receiving your order.
8. Non-Returnable Items
- Opened or used beard oils or grooming products
- Gift cards
- Promotional or complimentary items
9. Summary of Your Legal Rights
This policy does not affect your statutory rights. You are entitled to:
- Cancel online purchases within 14 days under the Consumer Contracts Regulations 2013.
- Return faulty goods within 30 days for a refund under the Consumer Rights Act 2015.
- Receive goods that are as described, fit for purpose, and of satisfactory quality.
10. Contact Us
If you have any questions about returns, exchanges, or refunds, contact us at:
Email: support@ricos.uk
Ricos Corporation Ltd, [Innovation Centre Medway ME5 9FD], United Kingdom
RICO’S RITUALS™ (trading as RICO’S) is a brand owned and operated by Ricos Corporation Ltd, registered in England & Wales.
RICO’S Shipping Policy
1. Order Processing
All orders are processed Monday to Friday (excluding bank holidays).
We aim to dispatch all confirmed orders within 1–3 working days of purchase.
Once your order has shipped, you’ll receive a confirmation email with tracking details (where available).
Please ensure your shipping information is entered correctly RICO’S cannot be held responsible for delays or losses due to incorrect or incomplete addresses.
2. Delivery Options & Estimated Times
ServiceEstimated Delivery TimeCostStandard UK Delivery (Royal Mail Tracked 48) 2–4 working days£3.99 (Free on orders over £40)
Express UK Delivery (Royal Mail Tracked 24)1–2 working days £5.99
Delivery times are estimates and may vary due to postal delays, customs clearance, or unforeseen circumstances.
3. Tracking Your Order
Once dispatched, you’ll receive a shipping confirmation email with a tracking link (if applicable).
You can use this link to follow your parcel’s journey.
If you haven’t received tracking details within 3 working days, please email support@ricos.uk with your order number.
4. Delivery Issues
If your order:
- Arrives damaged,
- Is incomplete, or
- Does not arrive within the expected timeframe,
please contact us at support@ricos.uk within 7 days of the estimated delivery date.
We’ll liaise with the courier to resolve the issue and arrange a replacement or refund where appropriate.
5. Customs & Import Duties (International Orders)
International shipments may be subject to customs fees, import duties, or local taxes upon arrival in your destination country.
These charges are determined by local authorities and are the responsibility of the customer.
RICO’S is not liable for delays caused by customs processes or refusal to pay applicable import charges.
6. Missed or Returned Deliveries
If a delivery is returned to us because:
- The address was incorrect or incomplete, or
- The parcel was not collected from the delivery office in time,
we can resend it, but additional postage charges may apply.
Unclaimed or returned parcels held for over 30 days will be automatically refunded (minus shipping costs).
7. Order Cancellations & Changes
If you need to amend or cancel your order, please contact support@ricos.uk immediately.
Once your order has been dispatched, we’re unable to make changes or stop delivery but you can return unopened products in line with our Returns & Exchange Policy.
8. Lost or Stolen Packages
We are not responsible for packages once marked as “Delivered” by the courier.
If your parcel appears lost or stolen after delivery confirmation, please contact the courier directly or email us so we can assist with a claim where possible.
9. Responsibility
Once your order has been handed to the delivery courier, responsibility for the parcel lies with the courier service.
We will always assist with tracking and resolution to the best of our ability.
10. Contact Us
For any shipping-related queries, please contact:
📧 support@ricos.uk