Effective Date: 24/11/2025

1. Introduction

RICO’S respects your privacy.

We process personal data in accordance with the UK GDPR and the Data Protection Act 2018.

2. Information We Collect

We may collect:

• Name, address, email, phone number
• Payment information (processed securely via third-party providers)
• Account login details
• Customer service communications
• IP address and device information
• Website usage data via cookies

3. How We Use Your Data

We use personal data to:

• Process and deliver orders
• Provide customer support
• Improve our website and services
• Meet legal obligations
• Send marketing emails (if you opt in)

4. Legal Basis

We process data under:

• Contractual necessity
• Legal obligation
• Legitimate interests
• Consent (for marketing)

5. Marketing

You may unsubscribe at any time by clicking “unsubscribe” or emailing support@ricos.uk.

We never sell your data.

6. Cookies

We use cookies to improve user experience and analyse traffic.

You may manage cookies in your browser settings.

7. Data Retention

We retain:

• Order data – 6 years (tax compliance)
• Marketing data – until withdrawn
• Support communications – up to 2 years

8. Data Sharing

We share data only with trusted partners including:

• Shopify
• Payment providers
• Delivery couriers
• Email platforms

All are GDPR compliant.

9. International Transfers

Some providers may process data outside the UK.

Where this occurs, appropriate safeguards are in place.

10. Your Rights

You have the right to:

• Access your data
• Request correction
• Request deletion
• Withdraw marketing consent
• Object to processing

To exercise rights: support@ricos.uk

11. Security

All transactions are encrypted using SSL.

Access to data is restricted.

12. Children

Our website is not intended for individuals under 16.

13. Updates

We may update this policy periodically.