T&C's & Privacy

RICO’S Terms of Service

Effective Date: [24/11/2025]

Business Name: Ricos Corporation Ltd

Trading Name: RICO’S RITUALS™ (trading as RICO’S)

Registered in England & Wales — Company No: [16666489]

Registered Office: [Innovation Centre Medway, ME5 9FD]

Email: support@ricos.uk

Website: https://ricos.uk

1. Introduction

Welcome to RICO’S RITUALS™ (trading as RICO’S), a grooming brand owned and operated by Ricos Corporation Ltd.

By accessing or purchasing from our website, you agree to be bound by these Terms of Service and all applicable laws in England and Wales.

If you do not agree to these Terms, you must not use our website or services.

2. Use of Our Website

You may use this website only for lawful purposes. You agree not to:

• Violate any applicable laws or regulations.
  
• Transmit any viruses, malware, or harmful code.
  
• Attempt to gain unauthorised access to our systems.
  
• Use the site for fraudulent or deceptive activity.
  

We reserve the right to suspend or terminate access for anyone who breaches these Terms.

3. Our Products

All products are sold under the RICO’S RITUALS™ brand and manufactured in accordance with UK cosmetic safety standards.

We make every effort to ensure product descriptions, images, and prices are accurate. However:

• Colours may vary due to lighting or screen settings.
  
• Packaging or labelling may differ slightly from imagery due to supplier updates.
  

We reserve the right to modify or discontinue products without prior notice.

4. Orders & Payments

By placing an order, you make an offer to purchase a product in accordance with these Terms.

We’ll confirm acceptance of your order via email once payment is processed.

All prices are shown in British Pounds (GBP) and include VAT where applicable.

We accept payment methods displayed at checkout.

If we’re unable to fulfil your order (e.g. out of stock or payment issue), we’ll notify you and issue a full refund.

5. Shipping & Delivery

We aim to dispatch orders promptly and provide tracking details where available.

Delivery times are estimates and may vary based on location or courier performance.

Please refer to our Shipping Policy for detailed delivery information.

6. Returns & Refunds

Our Returns & Exchange Policy complies with the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

You have a 14-day right to cancel from the date of receiving your order, provided the product remains unopened and unused.

Due to hygiene reasons, we cannot accept returns on opened or used grooming or cosmetic products.

Full details can be found in our Returns & Exchange Policy.

7. Product Safety

All RICO’S RITUALS™ products meet the requirements of the UK Cosmetics Regulation (EC) No 1223/2009, as retained in UK law.

Always follow the directions for use and review the ingredients list for potential allergens.

If irritation occurs, discontinue use immediately.

Ricos Corporation Ltd cannot be held liable for misuse or allergic reactions caused by individual sensitivities.

8. Intellectual Property

All content on this website including text, logos, images, graphics, videos, and packaging designs is owned by or licensed to Ricos Corporation Ltd.

You may not copy, distribute, reproduce, or use any materials from this website without our prior written consent.

9. Limitation of Liability

Ricos Corporation Ltd shall not be liable for:

• Any indirect, incidental, or consequential damages;
  
• Loss of profits, data, or business opportunities;
  
  arising from the use of our website or products.
  

Nothing in these Terms limits liability for death or personal injury caused by negligence, or for any other liability that cannot be excluded under UK law.

10. Privacy & Data Protection

Your privacy is important to us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For details on how we collect, store, and use your data, please see our Privacy Policy.

11. Third-Party Services

Our website may include links to third-party websites or integrations (such as payment gateways or analytics tools).

We are not responsible for the content, privacy policies, or actions of any third-party sites.

12. Promotions & Discount Codes

From time to time, RICO’S may offer promotions, sales, or discount codes.

Unless stated otherwise:

• Discounts cannot be combined with other offers.
  
• Promotions apply only to qualifying items and time periods.
  
• We reserve the right to modify or cancel promotions without prior notice.
  

13. Termination

We reserve the right to suspend or terminate access to our website or services if you breach these Terms.

All clauses that should reasonably survive termination including intellectual property, limitation of liability, and governing law will remain in effect.

14. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to These Terms

We may update these Terms of Service at any time to reflect legal or operational changes.

The latest version will always be available on this page, with the effective date listed above.

16. Contact Us

For questions about these Terms or our services, contact us at:

📧 support@ricos.uk

RICO’S Privacy Policy

1. Introduction

At RICO’S, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us.

We comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect information to provide our services, process your orders, and improve your experience.

This includes:

a. Information you provide directly:

• Your name, email address, phone number, and delivery/billing address
  
• Payment details (processed securely through third-party payment providers)
  
• Account login details (if you create an account with us)
  
• Messages or feedback you send us (such as customer service queries)
  

b. Information collected automatically:

• IP address, browser type, device type, and operating system
  
• Pages visited and time spent on our site
  
• Cookies and similar tracking technologies (see “Cookies” below)
  

c. Information from third parties:

• Payment processors (Shopify Payments, PayPal, etc.)
  
• Social media or marketing platforms if you interact with us there
  

3. How We Use Your Information

We use your personal data to:

• Process and deliver your orders
  
• Communicate with you about your purchase or account
  
• Send order updates and shipping confirmations
  
• Respond to your questions and support requests
  
• Improve our website, products, and customer experience
  
• Comply with legal obligations (such as tax or accounting requirements)
  
• Send marketing emails (only if you’ve opted in)
  

4. Legal Basis for Processing

We process your personal information under one or more of the following legal bases:

• Contractual necessity: to fulfil your order or provide a service you’ve requested.
  
• Consent: when you sign up for marketing emails or promotions.
  
• Legal obligation: to comply with tax or consumer protection laws.
  
• Legitimate interests: to operate and improve our business (for example, website analytics or preventing fraud).
  

5. Marketing & Communications

We’ll only send you marketing emails if you’ve opted in.

You can unsubscribe at any time by clicking “unsubscribe” in our emails or contacting us at support@ricos.uk

We never sell or share your personal data with other companies for their marketing purposes.

6. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, analyse traffic, and personalise content.

You can control or delete cookies at any time through your browser settings.

For more details, see our Cookie Policy (available on our website).

7. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this policy.

For example:

• Order data: retained for 6 years (as required by UK tax law)
  
• Marketing data: retained until you unsubscribe or withdraw consent
  
• Customer service data: retained for up to 2 years
  

When your information is no longer needed, it will be securely deleted or anonymised.

8. Sharing Your Information

We only share your personal data with trusted third parties who help us operate our business, including:

• Shopify (our website and payment platform)
  
• Payment providers (e.g., Shopify Payments, PayPal, Apple Pay)
  
• Delivery couriers (to ship your orders)
  
• Email marketing tools (if you subscribe to our newsletter)
  

All partners are GDPR-compliant and process your data securely.

We never sell your data to third parties.

9. International Transfers

Shopify and some service providers may store or process your data outside the UK (for example, in Canada or the USA).

Where data is transferred internationally, it’s protected by approved safeguards, such as Standard Contractual Clauses, ensuring your data remains safe and compliant.

10. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
  
• Request correction of inaccurate data
  
• Request deletion of your data (“right to be forgotten”)
  
• Withdraw consent for marketing at any time
  
• Object to processing or request data portability
  

To exercise these rights, contact us at support@ricos.uk

We may need to verify your identity before completing your request.

11. Data Security

We take your privacy seriously.

All personal data is stored securely, and transactions are encrypted using industry-standard SSL technology.

Only authorised personnel have access to your information.

12. Children’s Privacy

Our website and products are intended for adults.

We do not knowingly collect or process data from anyone under 16 years old. If you believe a child has provided us with personal data, please contact us so we can remove it.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or business practices.

The latest version will always be available on this page, with the effective date clearly shown.